reFind Consignment Policies

Updated June 2024.

Consignment Guidelines — What We Accept

reFind accepts items that are:

• In perfect or near perfect condition
• In style & in season
• Flawless (no stains, marks, tears, missing parts, etc.)
• Authentic — not counterfeit or fake (no replicas)
• NOT on the unaccepted brands list

Items must be:

• Freshly washed and wrinkle free
• Flawless: no stains, marks, tears, missing/broken parts
• Not outdated, worn, faded or damaged, etc.
• Free of odours (avoid using scented fabric softeners and detergents), free of cigarette odours
• Free of pet hair

We DO NOT accept used undergarments, swimwear or sleepwear.

Brands we accept are quality and luxury brands that maintain value and physical integrity and are desired by our customers. (See our list of unacceptable brands.)

We consign on-trend women's apparel: clothing • shoes & boots • handbags • wallets • scarves • gloves • hats • belts • jewelry • original artisan & other accessories.

The Consignment Process

1. Curate and Count your Items

Eliminate brands, styles, out-of-season and damaged items we won't accept. (We do not accept items previously consigned at reFind.) Count the items you want to bring in.

2. Make a Consignment Appointment

Call us at 403-556-1025, email consign@refindclothing.com, message us on Facebook or Instagram, or stop in to make an appointment. Let us know how many items you are bringing in.

3. Item Selection

Bring in your items pressed and neatly folded in a bag or box. We will select the items that we believe our customers will purchase. reFind staff is trained to select items based on several criteria, guided by our customers' preferences. The items that reFind accepts are at the sole discretion of the staff.

We will examine your items the same day and return the unaccepted items to you. Unaccepted items that are not picked up by the end of that day will be donated.

Consignment Period — 40 Days

reFind will display your accepted items for a minimum of 40 days. Items may stay on the floor as space permits. After 40 days, if an item has not sold, the item may be removed from the sales floor.

Getting Unsold Items Back

We DO NOT automatically return unsold items. Call us 38 days from the date your items were put on the sales floor and we will gather your unsold items for return. We will remove your items from the floor within 2 business days and will have them ready for you to pick up.

Collect your items within 5 days of calling, or set up a pick-up date with our staff. Items must be picked up within 5 days after calling or on the agreed-upon date, otherwise they will be donated.

Items may not be reconsigned. Items that are reconsigned will be donated without notice.

Pricing

reFind will price items to sell at the highest possible profit for you while remaining competitive in the resale clothing market in the area. If you have a special concern about the pricing of a particular item, please let us know at the time of drop-off. Pricing is based on several criteria and is at the sole discretion of reFind. reFind may reduce the price of an item at any time during or after the consignment period, or hold a sale.

Your Earnings — 40%

You get 40% of the final selling proceeds of each item, which will be added to your credit account balance. Your credit never expires and will grow as your items sell. You may inquire about your credit balance at any time during store hours. You will be credited for the sale of any of your items even if the consignment period has expired or items are sold outside of reFind.

Get Paid — Store Credit or Cheque

You may use your credit to shop at reFind, or you may request a cheque at any time for the full balance of your consignor credit account.

Cheques

• Consignor cheques over $20 are free.
• If you want a cheque for a credit balance under $20, reFind charges a fee of $1.
• Call us on or before Tuesday and we will have your cheque ready for pick up by the following Thursday.
• We can also mail your cheque for a fee of $1.50.

Unaccepted, Unsold, Unsaleable Items

Any items that are:

• Not accepted by reFind
• Not collected by the consignor after requesting return
• Removed by reFind from the sales floor after the consignment period
• Found to be unsuitable for sale at reFind and hence removed from the sales floor

...will become the property of reFind and may be donated. We donate unsold items to charitable organizations that align with our values. Donations are at the sole discretion of reFind.

Notices

We do our best to take exceptional care of your items. In the event that an item is lost, damaged or stolen, reFind is not obligated to pay the consignor for this item.

reFind reserves the right to change these policies at any time. All consignments accepted will be subject to the policies posted at the time of consignment.

reFind is Committed To:

• Outstanding customer & consignor service
• Selling your items to the benefit of the consignor while remaining competitive in the market
• Personally addressing your concerns
• Maintaining a mutually beneficial partnership with you, our consignor
• Being an environmentally and socially responsible business

If you feel that we have not met these commitments, please let us know, so that we may improve our policies and practices.